Privacy Policy

At Gandharva School of Music, we prioritize the privacy of our users and take all necessary steps to protect their data. When you provide us with your personal information, you are placing your trust in us. This Privacy Policy is designed to inform you about the data we collect, the reasons behind its collection, and how we utilize it when you use our services, which include the Gandharva mobile app, TV applications, and website. We comply with GDPR, COPPA, and relevant privacy laws from other countries, ensuring that users from the European Union, USA, UK, UAE, Singapore, Australia, New Zealand, Malaysia, Thailand, and other operational regions, including India, are safeguarded.

We may occasionally update this Privacy Policy. In such cases, we will notify you by revising the date at the top of the policy and, if the changes are substantial, we will provide additional notifications, such as a statement on our homepage or via email. We encourage you to review this policy each time you access our services to stay informed about our data practices and your choices.

This document outlines the approach taken by Gandharva School of Music to meet our obligations under applicable privacy laws.

Throughout this document, references to “we,” “us,” “our,” and “ours” pertain to Gandharva School of Music, while “you,” “your,” “yours,” and “you and/or your child” refer to the user.

This Privacy Policy covers all PERSONAL DATA we process, whether in physical or electronic form. It explains the information we gather, why we collect it, and how you can manage, update, export, or delete your information. It should be read in conjunction with our Terms and Conditions, Cookie Policy, and Direct Notice to Parents (COPPA).

Please note that this Privacy Policy applies whenever we act as a DATA CONTROLLER regarding your Personal Data, meaning when we collect and process personal information to provide our products or services.

We are dedicated to maintaining the privacy and security of your and your child’s Personal Data. Any Personal Data collected from you or your child will be processed in accordance with applicable laws and this Privacy Policy. Please read the following carefully to understand our practices regarding your and your child’s Personal Data.

By choosing to visit and/or use any services provided by us, you agree to this Privacy Policy (as may be amended from time to time). If you are under 18 years of age, you are not permitted to register unless your parent or legal guardian completes the registration. By continuing to access or use the Platform, you signify your agreement to be legally bound by this Privacy Policy. If you do not agree, please exit this page and discontinue your use of our services.

1. Consent

Gandharva School of Music (“Company” or “We”) operates a website (URL: https://www.gandharvaschoolofmusic.com) and provides online music education services.

Our Platform is designed primarily for teachers, children under 18 years old (“Child”), their parents, and adult users. By registering, parents give consent for their child’s use of the platform, while adults consent to their own use. Teachers, parents of the Child, or Adults are collectively referred to as “You.” For the purposes of this document, “Users” refers to You and/or the Child.

We take your privacy seriously. Recognizing the privacy concerns of our Users and visitors, we have established this privacy policy to help Users make informed choices. We provide online performing arts education through our Platform (hereinafter referred to as “Services”).

Scope:

This Privacy Policy pertains to any information, data, or electronic record collected, shared, analyzed, or stored by us. It applies regardless of whether our Platform is accessed through a third-party source or directly.

Permitted Disclosure:

Users consent that we may disclose Personally Identifiable Information (PII) to government authorities when necessary to comply with applicable laws:

1. If a government authority requests information, we may disclose it as required by law or regulation.
2. We may comply with legal requirements, including subpoenas and court orders. Users agree that we and our affiliates are not liable for any misuse or breach of your PII due to such disclosures.

What Information Do We Collect?

To provide our services, we must process information about you. The types of information we collect depend on how you use our services. You can learn how to access, change, and delete the information we collect by visiting the Gandharva settings.

Personal Data:

‘Personal Data’ refers to any information that can identify an individual, either directly or indirectly, including, but not limited to, names, addresses, email addresses, online identifiers, and identity proof documents.

Children’s Privacy:

We collect Personal Data from you and your child to provide our services. We are committed to safeguarding the privacy of children using our sites and applications. “Child” refers to individuals under the age defined by relevant laws in various regions, including:

– Under 13 for U.S., U.K., and Singapore
– Under 16 for EU users
– Under 15 for Australia and New Zealand
– Under 21 Hijri years for UAE users
– Under 18 for Malaysian users

If you believe your child has provided us with Personal Data without your consent, please contact us using the details provided below. We will delete that data as required by law. Parents can refuse further data collection, request access to their child’s Personal Data, or ask for it to be deleted. However, deletion may lead to the termination of an account or service. To exercise these rights, please contact us, ensuring that we can verify a parent or guardian’s identity before granting access.

2. Information We Collect and Use

To provide our Services, we collect certain user information through user-provided data and automatic data collection. By using our services, you agree to this Privacy Policy. If you are an Adult or a parent/guardian providing consent for your Child’s use of the Platform, you agree to be bound by this Privacy Policy.

We collect personal information that may identify you or your Child, including but not limited to:

– Name, email ID, government-issued ID, phone number, photograph, location, and other contact information.
– Gender and demographics.
– Birth date and year of the Child to verify age.

We also collect data as you navigate the Platform, including usage details, IP address, device ID, browser type, language, operating system, access times, and information through cookies and tracking technologies. This information helps us better understand and serve our Users.

We may also collect data from your social media accounts used to sign into the Platform. When you connect your social media account, you consent to our collection, storage, and use of the information available through that account.

3. Purpose of Collection

We collect personal information for the following purposes:

– To create and maintain accounts and understand our user base.
– To enable smooth service delivery and develop new features.
– To determine users’ ages and interests.
– To send surveys or marketing communications about new services.
– To maintain records and customize the Platform for user safety and experience.
– To communicate transactional information such as welcome letters and billing reminders.
– To notify users about necessary information related to their accounts.
– To analyze trends to improve our Platform and Services.
– To perform quality audits and teacher training.

We reserve the right to use or disclose your Personal Information as required by law or to protect our rights or those of others. You consent to the potential transfer of your personal data to countries outside of your residence for the purposes outlined in this Privacy Policy.

You have additional rights, including:

Correction:  Request correction of any incomplete or inaccurate personal data.
Withdrawal: Withdraw consent for the use of your personal data.
Portability: Request transfer of certain personal data to another party under specific conditions.

Here’s a paraphrased version of the sections you provided for Gandharva School of Music’s privacy policy:

4. Data Security

At Gandharva School of Music, safeguarding your Personal Information is our top priority. We continuously enhance our security measures to stay ahead of potential technical challenges and ensure comprehensive protection for our users.

While we strive to implement commercially acceptable safeguards to protect your Personal Information, we cannot guarantee absolute security.

• Operating Environment: All accessible personal information is stored in a highly secure environment, accessible only by authorized employees, representatives, and service providers, based on prior approval from our data protection team. Accessed data cannot be copied or stored without necessary official authorization, and any stored data must be used solely within the boundaries set by our policies. We adhere to industry standards and legal requirements to protect your Personal Information. Users maintain ownership of their data and consent to share it with us to utilize our services. Users can choose not to share their personal information and request account deletion after settling any dues and fulfilling other obligations.
• Payment Information: When confirming an order, we only display the last four digits of your credit card number. Transactions on our platform are secured with the highest available security measures. All payments are processed through trusted payment gateways managed by leading banks that utilize 3D Secure password services for online transactions, providing an additional layer of identity verification.
• Children’s publicly accessible Personal Information is strictly regulated by our company. Any reviews or comments posted by a Child on the Platform will only display their age and name along with the content of their post. No other part of the Child’s profile will be publicly visible. We will seek separate parental consent for posting a Child’s achievements (like project work) on social media, which may include their name, age, school, city, picture, and key project details.

5. Links to Other Sites

Our Platform may contain links to external websites. Please be aware that by clicking on these links, you will be directed to websites that we do not control and for which we bear no responsibility. These websites may request your Personal Information, so we encourage you to review their privacy policies, as they may differ from ours. You agree that we are not liable for any privacy breaches or losses incurred through your use of such websites or services.

6. Compliance with Data Protection Regulations

The information we collect from you may be processed and stored in India or on our servers located globally, which may have different data protection regulations compared to your country of residence. Nonetheless, general data protection principles ensure that you own your data. We comply with industry standards and regulations regarding data collection, use, and retention. By using our Platform and/or Services, you consent to the collection, transfer, use, storage, and disclosure of your information as outlined in this Privacy Policy, including storage and processing beyond your country of residence.

Gandharva School of Music is committed to taking reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to know what Personal Data we hold about you or wish to have it removed from our systems, please contact us using the details provided below.

7. Rights of the Data Subject

You have the following rights concerning your data:

• Access and Deletion:  You can access, update, or request deletion of your Personal Data through your account settings. If you cannot perform these actions yourself, please contact us for assistance.
• Rectification: You have the right to rectify any inaccurate or incomplete information.
• Objection: You have the right to object to our processing of your Personal Data.
• Restriction: You may request a restriction on the processing of your Personal Information.
• Data Portability: You are entitled to receive a copy of your information in a structured, machine-readable format.
• Withdrawal of Consent: You have the right to withdraw your consent at any time if we relied on it to process your personal information.

Please note that we may ask for verification of your identity before responding to such requests.

It is crucial to protect against unauthorized access to your password and device. Always sign off after using a shared device. The company is not liable for any data theft or changes to your account due to user negligence. Users are responsible for any technical issues or glitches on the company’s website resulting from unethical account use.

You have the right to report any breach or misuse of your data with Gandharva School of Music. If you are dissatisfied with our resolution, you may escalate the matter to the designated Data Protection Authority according to your nation’s legal provisions regarding our collection and use of your Personal Data.

8. Sharing of Personal Information

We may share your Personal Information with third-party service providers (referred to as ‘processors’) to perform specific processing activities on our behalf, such as those involved in hosting and enabling our Services. We will not share your Personal Information with third parties for their own purposes unless you have given explicit consent.

Categories of Third-Party Processors Include

•  Usage Analytics: We may utilize third-party services to monitor and analyze the use of our Service.
• Online and Behavioral Marketing: We use remarketing services to advertise on third-party websites after you visit our Service. Our third-party vendors utilize cookies to optimize and serve ads based on your previous visits.
• Payment Processing: For paid services, we use third-party services for payment processing.
• Collaboration and Location Service Providers: We work with location service providers to send emails, SMS messages, and OTPs, enable online live video classes, and facilitate communication among our students, teachers, and support teams.

9. Rights to Your Personal Information

You have the right to provide Personal Information to us and can change that decision at any time.

You can access, update, and modify your Personal Information by logging into your account. You may also delete your or your Child’s information at any time on the Platform. However, we may retain certain information as required by law or for reasonable business purposes.

In summary, you have the right to access, update, delete, rectify, object to, or restrict the Personal Information we hold about you.

10. Changes to this Privacy Policy

This Privacy Policy remains in effect, except for any changes made in the future, which will take effect immediately upon being posted on this page.

We reserve the right to update or modify our Privacy Policy at any time. We recommend checking this Privacy Policy periodically. Your continued use of the Service after any modifications signifies your acknowledgment of the changes and your consent to abide by the revised Privacy Policy.

If we make any significant changes to this Privacy Policy, we will notify you either through the email address you provided or by placing a prominent notice on our website.